Shipping, Returns, and Refunds

We deliver products using Australia Post within Australia and Australia Post or other service providers for delivery to other countries. Processing time is generally 1-2 days, and shipping times are estimated at between 4-14 business days depending on your location around the world. I’ll do my best to meet these dispatch estimates, but I can’t guarantee them. Actual delivery time will depend on the delivery method you choose.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. Red Instead is not responsible for delays due to customs.

Our refund and returns policy can be summarised here:

• Returns must be received within 14 days of delivery date
• Returns will only be accepted after consultation between buyer and seller
• Buyer must pay for return shipping
• Gift cards, items on sale, and downloadable items are not eligible for return or refund

Please read the detailed policy below.

Detailed Returns and Refund Policy

Returning the Item
Contact Red Instead and provide any relevant information about the issue to request a return. If your return request is accepted, I’ll send you instructions on how and where to send the package. Items sent back to Red Instead without prior approval will not be accepted.

You have 14 calendar days to return an item from the date it was delivered to you. To be eligible for a return, the item must be in the same condition that you received it, unworn and unused, with all packaging and boxes intact and tags attached. You’ll also need to provide proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item without tracking.

Refunds
We will notify you once we’ve received and inspected your returned item, and let you know if the refund is approved or not. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Please remember that it can take some time for your bank or credit card company to process and post the refund, depending on your card issuer’s policies.

If you haven’t received a refund in a timely manner, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially sent. Next contact your bank as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us so we may attempt to sort the matter out.

Shipping
For all exchanges or returns, the item/s must be posted back to Red Instead at the customer’s expense. You will be responsible for paying for shipping costs for returning the item. Shipping costs are non refundable.

Damaged or Incorrect Item
Please inspect your order upon receipt and contact us immediately if any item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions and Change of Mind
Certain types of items cannot be returned, including custom products such as special orders and personalised items. We cannot accept returns on sale items or gift cards. You are welcome to contact us to ask about a return due to change of mind, however Red Instead is not obligated to provide a refund or replacement if you have changed your mind after purchasing.